RESOURCES
Support
Where to ask, and what to include so the answer is quick.
Start with Troubleshooting and the FAQ: most failures have a specific status and code that the pages explain.
For access to the pilot or ZERO Alpha, or a problem the pages do not cover, write to hello@tessen.ai from the account you sign in with. Tessen does not operate a ticketing system for the developer platform and does not promise a response time.
What to include
- The endpoint and model id you called.
- The HTTP status and
error.codeyou received, and the time in UTC. - What you expected.
- The request id from the response (
id), if you have one.
Limit
Never send an API key, a credential or private data. If a key may have been exposed, revoke it in the Console first.